Shipping & Returns

Door Hardware for Emtek - restocking 25%
Door Hardware for Brass Accents - restocking 25%
Cabinet Hardware for Bucksnort - restocking 50%
All other products - 25%

No unauthorized returns will be accepted without an RGA Number. (Return Goods Authorization Number) this number MUST BE provided by our company. Only after we provide this number can credit be given to you.

There will be no refunds issued on products which have been subject to misuse, improper application or installation, or altered products. All returned items must be in its original packaging, in the same condition it was received.

Customers have 30 days to contact us for arranging returns and to receive an RGA number, and the item must be shipped back to us within 3 days of receipt of the RGA.  Call us (Designer Doors) at 1-800-772-0314 for this. After this period, returns can only be accepted for manufacturing defects.

Regarding Emtek Returns, Emtek will replace warranty defective merchandise for 5 years, but will not pay shipping cost. Customer must contact us to obtain RGA number and customer is responsible for all shipping costs.

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